The number of legitimate emails from NetBet being automatically deleted or redirected to Spam or Bulk folders is steadily increasing due to new anti-spam filters implemented by software and service providers.

Below are some simple steps for you to follow to ensure that our emails are delivered correctly to your Inbox, including adding NetBet (promo@email.netbet.com) to your safe list or permitted sender list on your email service provider or anti-spam software.

We try to explain each procedure as accurately as possible, but the buttons and menu options can change. Refer directly to your email to get the exact name of a button or a menu option.

Gmail

1. Click "Contacts" along the left side of any Gmail page.
2. Click "Add new contact".
3. Copy and paste “promo@email.netbet.com” into the primary e-mail address dialog box.
4. Click “Create”.
5. Click "Save".

If the mailing is in your Spam folder, check the box next to the mailing and click the "Not Spam" button along the top.

Yahoo!

If you are not receiving email you are expecting, there are two things you can do:

1. Click the "Contacts" icon on the left hand side of Yahoo inbox.
2. Click "New Contact”.
3. Copy and paste “promo@email.netbet.com” into the email dialog box.
4. Click "Save".

Second option:

1. Check your Yahoo! Spam folder.
2. If you see the email from “promo@email.netbet.com”, open our email and click or tap the "Not Spam" button on the toolbar.

Hotmail/Outlook.com

Click the arrow next to New and then click “New Group”.

1. Enter a group name.
2. Under Add Member, start entering a name or email address. When the contact appears on the list, click on it.
3. When you've added all the members you want, click “Save”.

iCloud

iCloud automatically identifies most junk mail (spam) sent to your @icloud.com address, or its aliases, and moves the mail to your Junk Mail folder.

To indicate that an email message from us isn’t junk:

1. Click the Junk folder in the sidebar. Select the e-mail message from NetBet, then click the "Not Junk" button in the top right of the message window.
2. The message is moved to your Inbox. Subsequent email messages from us will no longer be automatically marked as junk.

By default, messages in the Junk folder are deleted after 30 days, so be sure to check it often to whitelist relevant email.

Outlook 2003 or higher:

To add promo@email.nebet.com of "Safe senders" on Outlook:

1. Right-click NetBet’s email in your Inbox e-mail list pane.
2. On the menu displayed, move your mouse over, or click, "Junk".
3. Click "Never block sender" in the menu that rolls out.

The resulting pop-up will say: "The sender of the selected message has been added to your Safe Senders List."

4. Then click "OK".

To add promo@email.netbet.com as a contact:

1. Open NetBet’s email.
2. Hover on address.
3. Choose "Open contact card" from the drop down section.
4. Choose “Add to Outlook Contact”.
5. Click Save.

Windows Live Mail

1. Open the message from NetBet to add to your contacts list.
2. Right-click on the contact you want to add and click “Add sender to contacts”.

OR

1. Click on “Add contact” in the email header.
2. Verify the new contact information and click “Add contact”.

Mozilla Thunderbird

1. Click the Address Book button.
2. Make sure the Personal Address Book is highlighted.
3. Click the New Card button. This will launch a New Card window that has 3 tabs: Contact, Address and Other.
4. Under the Contact tab, copy and paste "promo@email.netbet.com" into the email dialogue box.
5. Then click “OK”.

AOL

1. Right-click on NetBet’s message to add to your contacts list.
2. Select “Add to Contacts” from the drop down box.
3. Verify the new contact information.

Entourage

1. Open the message you want to add to your contacts list.
2. Right-click the message you want to add to your contacts and click “Add Sender to Address Book”.
3. Verify the new contact details and exit the newly created contact card.

Anti-Spam Software

Cloudmark SpamNet

1. Select Cloudmark | Options... from the Cloudmark SpamNet toolbar in Outlook.
2. Click “Advanced”.
3. Go to the Whitelist tab.
4. Click the “Add” button.
5. Type: email.netbet.com.
6. Then click “OK”.

SpamPal

1. Right-click on the SpamPal system tray icon.
2. Select "Add to Whitelist" from the menu that appears.
3. Enter email.netbet.com
4. Then click "Add".

MailWasher

1. Select "Tools", then click "Blacklist", and then "Friends".
2. On the Friends list on the right, select "Add".
3. Ensure that "Wildcard expression" has been selected.
4. Enter *email.netbet.com
5. Click on "OK".
6. Then click "OK" again.

Spam Sleuth

1. Click on "File", followed by "Configure".
2. Access the Friends category.
3. Ensure that “Active” is selected.
4. Type *@email.netbet.com in the entry field on its own separate line.
5. Then click "OK".

McAfee Spamkiller

1. On the sidebar, select "Friends".
2. Click on "Add".
3. Ensure that under "Friend Type", "All users at a domain" is selected.
4. Then click "OK".

Oddpost

1. Check the "Probably Spam" folder. 
2. If the NetBet email has been filtered, select it and choose the "Move to Inbox and Mark as Not Spam" option.

SpamButcher

1. Click on "Configure".
2. Select the "Known Senders" tab.
3. Choose "Add" from "Known Good Senders and Recipients".
4. Enter email.netbet.com.
5. Then click "OK".

Mailblocks

1. Click on the "Addresses" tab.
2. Click on "New".
3. Enter the address: @email.netbet.com
4. Ensure that "Accept Mail From This Address", under "Receiving Options" has been selected.
5. Under "Other options" make sure that "Display in People Picker" is unchecked.
6. Click on "Submit".
7. Then click "OK".

MailShield

1. Select "Friends" from the toolbar.
2. Click on "Add".
3. Enter “@email.netbet.com”.
4. Then click "OK".

Spameater Pro

1. Choose "Filters" from the sidebar.
2. Click on the tab saying "Approved Senders".
3. Choose "Add Filter".
4. Enter email.netbet.com into the address field
5. Choose "Email Domain" from the Address Type options.
6. Then click "OK".

Norton AntiSpam

1. Open Norton AntiSpam and click on the "Status & Settings" tab.
2. Select "AntiSpam" from the centre of the screen.
3. Select the yellow "Configure" button at the bottom-right of the screen.
4. Click the “Allowed List” tab (the second on the list).
5. Click on the "Add" button.
6. Enter “promo@email.netbet.com” into the e-mail address box.
7. Then click "OK".

Spam Interceptor

1. Under "Authentication Lists", follow the "Trusted" link.
2. Enter *@email.netbet.com
3. Click on "Add".

Spam Inspector

1. Click on Spam Inspector, and then choose the "Manage Friends List" options from either the Outlook menu or the Spam Inspector toolbar.
2. Under "Add a New Friend", make sure that Email has been selected.
3. Choose Domain.
4. Enter email.netbet.com
5. Click on the >> button.
6. Then click "Close".

Further email service providers, clients or Anti-Spam software

If a filter has been applied to the NetBet email redirecting messages to your Bulk or Junk folders, we suggest that you add NetBet to your Address Book and/or Contacts list.

Otherwise, you can try moving NetBet messages to your inbox, or forwarding one of the emails to yourself.

If messages from NetBet continue filtering to your Bulk or Junk folders, contact the technical support team of either your ISP or SPAM filter and ask for the best way to receive future email messages from NetBet.