Help Center

Search

Why do I need to verify my account and how can I do it?

Why do I need to verify my account and how can I do it?

Why account verification is required

At NetBet, we adhere to industry standards to operate in compliance with regulations and to provide a transparent and secure service. Verification may be required to ensure:

  • Prevention of underage gambling
  • Protection of vulnerable customers
  • Prevention of gambling-related crime

This is a mandatory requirement under the UK Gambling Commission licensing conditions.

Know Your Customer (KYC) process

We aim to make the verification process smooth. Most accounts are automatically checked at registration for date of birth and address. If the automatic check passes, you won’t need to submit documents. Verification may be required if:

  • Your account is registered to a new address but your debit card is linked to a previous address
  • You are not registered on the electoral roll
  • You do not have any credit files

In such cases, we will ask you to provide documents to verify your account.

How to submit verification documents

Documents can be uploaded quickly via the My Account section:

  1. Log in to NetBet
  2. Click on the My Account tab (top-right of homepage)
  3. Select Upload documents (4th option in the menu)
  4. Click Choose File and select the file from your device
  5. Click Send

You will receive an email or message in your NetBet Inbox when documents are needed. To avoid missing emails, add uk-support@netbet.co.uk to your safe sender list.

Accepted documents

Proof of Identity

Requirements: front and back copies/photo (where applicable), under your name, not expired, all relevant info visible.

  • Identity Card
  • Residence Permit issued by Home Office
  • Driving Licence
  • Passport (photo page with relevant info)
  • Birth Certificate (must be provided with either a council tax bill or HMRC tax statement within the last six months)

Proof of Address

Requirements: PDF/Photo showing full name, address, issuing date, company logo. Dated within the last 3 months (unless stated otherwise), all relevant info visible.

  • Utility Bill (Water, Gas, or Electric)
  • Mortgage statement from recognised lender for last full year
  • HMRC self-assessment letters or tax demand (within last six months)
  • Electoral Register entry
  • Bank statement
  • Solicitor's letter confirming recent house purchase or Land Registry confirmation
  • NHS Medical card or GP letter confirming registration

Document formats and additional guidance

All documents must be legible. Accepted file formats: PDF, DOC, PPT, JPEG, JPG, BMP. Maximum email upload size: 25MB.

If you encounter problems uploading documents via My Account, you can email them to uk-support@netbet.co.uk. In some cases, further documentation may be requested if verification cannot be completed.