Help Center

I cannot withdraw via the card I initially deposited with?

If the card you used to deposit with has not been used to deposit funds in the past six months or if the card has expired you won’t be able to withdraw funds with the requested card. You can withdraw via wire transfer or use a new card to make a deposit & then you will be able to withdraw to the new card.


Additionally, please note that payments cannot be processed on cards issued by NatWest or Royal Bank of Scotland. However, you still have the option to withdraw via bank transfer to the bank account linked with the card used for deposit.